Frequently Asked Questions

What file types do you accept for artwork uploads?

We accept PNG, PDF, and JPG files. For the best results, submit high-resolution files (300 DPI or higher). Vector files produce the sharpest results for cut decals.

What happens after I place a custom order?

Once your order is placed, we review your specifications and begin production. If there is an issue with your submitted artwork or information, we'll reach out before proceeding.

Can I see a proof before my order is produced?

For standard orders, production begins based on the specifications you submit. If you have specific proofing requirements, please note them in the Special Instructions field or contact us before ordering.

Who is responsible for the accuracy of custom text and registration numbers?

You are responsible for verifying that all custom text, registration numbers, and other information you submit is accurate and complies with your local requirements. VelocityDecals produces orders based on the information provided.

What if I made a mistake on my order?

Contact us as soon as possible after placing your order. Because all products are custom-made, we may not be able to make changes once production has started.

Do you offer bulk or fleet pricing?

Yes. For fleet graphics, bulk orders, or business projects, please request a quote and we'll provide custom pricing based on your needs.

What are your production and shipping times?

Production and shipping times vary depending on the product and order complexity. You'll see estimated timelines at checkout. For time-sensitive orders, contact us before ordering.